Saturday, April 26, 2014

My Non-Verbal Communication Experience


My father’s parents were from Lebanon, but he was first generation South African. Although I had grown up knowing my Lebanese family and their ways, they were Christian Lebanese. I came from a small South African time under Apartheid and was so naïve in my knowledge of the world that I did not know that there were also Muslim Lebanese – in fact I had never previously met anyone of the Muslim faith.

I travelled to Lebanon at the age of 19, shortly after Lebanon’s borders were opened but the country was under Syrian occupation. This was a part of a backpacking trip around the world, including the USA, and I had stitched patches from all of my travels onto my backpack. Of course the biggest patch was an American flag. My knowledge of Lebanese history was non-existence and my only reference to culture was from my family experience – and this was one generation removed.

Landing in Beirut at around 5pm, I needed to get to Jounieh which is along the coast about 40km out of Beirut. I hauled my backpack onto my back and noticed some unpleasant glances in my direction, but I had no idea what the problem was. Fortunately I was pulled aside by a fellow traveller of American-Lebanese origin. He explained that the USA was not very popular in Lebanon and that I needed to cover the US flag. This I did. I then headed out of the airport in search of a taxi to take me to Jounieh. It was now getting dark, and I was a young girl on my own in a foreign country, not able to speak the language.

I finally found someone who spoke English and claimed to be in charge of the taxis. I was delighted, and trying to be polite, I introduced myself and stuck out my hand to shake his. This man, Abu Walihd, was absolutely horrified. He jumped back from my hand, shaking his head and muttering, and I had absolutely no idea what I had done wrong. I later discovered that he was a staunch Muslim and I had insulted him by wanting to touch him – women in his culture are not so forward. In addition he found it wrong that I was travelling unaccompanied. I was also inappropriately dressed with no head covering and a sleeveless t-shirt.  I was extremely fortunate that Abu Walihd was a good man who made sure I was in the right taxi and I arrived at my destination unscathed, although it was quite harrowing for a number of reasons.

Guffey (Lehman, et al., 2013, p. 309) advocates broadening ones view of other cultures. This would have been very beneficial in my situation. If I had prior knowledge of Muslim culture I would have been better equipped and not appeared so insulting to Abu Walihd. I possibly would have had more success in initially finding someone to communicate with me, as my persona showed me to be a disrespectful foreigner. I knew immediately from Abu Walihd’s non-verbal cues that I had offended him, although I was not aware of how.




REFERENCES



Lehman, C. M., DuFrene, D. D., Cameron-Dow, J., Barrett, M., Murphy, W., Ellen, M., & Guffey, D. L. (2013). ITC105 - Communication and Information Management. South Melbourne, Victoria: Cengage Learning Australia.